![]() ![]() Users who want it will have to explicitly turn it on. We are keeping the read status feature, but turning it off by default.We are deleting all historical location data from our apps.We are releasing new app versions today that no longer show location information. ![]() We have stopped logging location information for new email, effective immediately.On all these, we hear you loud and clear. Superhuman users cannot disable remote image loading.Location data could be used in nefarious ways.Over the last few days, we have seen 4 main criticisms of read statuses in Superhuman: When this is done, Superhuman will not include tracking pixels in sent email. Our users can turn read statuses off (hit Cmd+K → Disable Read Statuses). We deliberately do not show city level data. Sometimes, the product shows approximate location data, such as the state or country in which the email was read. In designing an email client for professionals and power users, we focused on speed, automation, and insights such as read statuses. Superhuman shows read statuses when people read your emails. This is very similar to how Google Analytics tracks visits - both how often visitors arrive, and approximately what city or country they are from. The image server logs these requests, and will often use an IP address to guess an approximate location. When recipients open these messages, the email client will download the image in the same way that a web browser does. The email tool includes a tiny image in sent messages. Read statuses work by using something called a tracking pixel. Some products also show an approximate sense of location, ranging from city to country, based on the IP address used to read the email. Read statuses are a power user feature that show you when people open your emails. I'd like to talk about what Superhuman does, why we do it, and what we'll be changing as a result of this debate and the kind of company we aspire to build. Over the last 24 hours, we have seen vigorous debate on pixel tracking within email, also known as email tracking or read statuses. I'm Rahul Vohra, founder and CEO of Superhuman. ![]()
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